Transparency, Accountability And The Rewards Of Failure.


We note the new regime of openness and transparency is as well oiled a machine as the previous regime.  Some things never change, and one can only assume the two officers (Nora Loone and Nike Fowla) mentioned in the Freedom of Information request below were paid HUGE amounts of public money to bugger off and keep quiet, and that Wirral Council has something to hide. Why else would they not comply with such a simple request?

Check out the tortuous process concerned members of the public have to go through to see how WBC spend tax payers money.  Are they morons ?  Well yes.

http://www.whatdotheyknow.com/request/dass_recent_departure_of_two_sen#outgoing-200932

A Wirral Leaks Welcome

We’ll be watching

Wirral Council - Ready, Shreddy, GO!!

Some time ago a mysterious picture was sent  to Lord & Lady Wirralleaks at Leaky Towers by the “Camberwick Green Kamikaze  Crew”.
At first glance we thought it was “Sir” Fred Goodwin  especially when we were informed it was a picture of the former head of a discredited and much maligned organisation .
 
However it later transpired it was the picture of “Sir” Kevin Miller - or “Windy”  as he was known by his adoring fan (yes that’ll be you Anthea!).

Now until the 4 week delay scandal came to our attention Windy had been a bit of a  mystery man.
However after reading a quite astonishing FOI request by whistleblower Martin Morton  on the Whatdotheyknow website (SEE IT IN ALL ITS JAW-DROPPING GLORY HERE)  it would seem that Windy Miller may be a bit Shady as well. 
It would appear he was getting someone by the name of  Mark Jones  to write secret and not very nice  reports about Morton and then forgetting all about it - only for his trusted Commandant Thomas Von Ryan to dob him in it good-style  with the cry: “ It vos Herr Vindy -  I vos only following orders”.
Although it must be said Von Ryan doesn’t seem to be the most reliable of witnesses as he appears to have a bit of a thing about having documents shredded. We are reliably informed this is known in Town Hall circles as “Von Ryan’s Excess”  and would appear to be catching as it is also reported in the whatdotheyknow request that 6 days after Morton  was front page news on the award winning Wirral Globe newspaper and 816 days after he retired as Director of DASS -  a “very white haired” Miller  is witnessed meeting with his successor as DASS  Director John “Webbmeister” Webb - who is then witnessed shredding documents!.
However I’m sure there’s a perfectly reasonable explanation because as we know Windy is best mates with the Mayor Moira McLaughlin and she wouldn’t have let anything untoward happen when she was the Councillor responsible  for Social Services now would she???????………..  
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Video of WBC’s secrecy HERE
And how whsitleblowers are abused HERE
Read Windy’s parting message HERE as he passes the torch of truth on to…..
 

Giant Arrives on Merseyside

Well when we say “giant” we mean “giant salary.” Solace Associate and Council troubleshooter Michael Fratler has been drafted in to sort out beleaguered Wirral Council on a  monthly salary of  £15,000 - “based on £1,200 per day, three days a week, 4.2 weeks per month.” Nice work if you can get it. Can anyone smell a gravy train pulling into Hamilton Square ?

Michael , who bears more than a passing resemblance to a middle aged Harry Potter , will certainly need a magic wand to defeat the ‘death eaters’ who infest the corridors of power in WBC and his appointment has been greeted with much triumphant harrumphing by readers of the  Wirral Globe. It seems they have found a new hero, although looking for a hero in “Solace” would seem as fatuous as looking for enduring talent in a Simon Cowell TV show. 

Lord and Lady Wirral-Leaks are not ones to burst anyone’s bubble, but maybe, for balance, we should check out Michaels “previous.”  A blog in Nottingham, an authority were MF had been Chief Exec, doesn’t seem particularly enamoured with his particular brand of public service wizardry and states -

“Michael Frater is the 3rd Chief Exec to leave Nottingham in the past 6 years. Pay-offs to the previous Chief Execs were £110,000 and £153,000 bringing the total amount Nottingham City Council has spent on getting rid of disgruntled execs to around half a million pounds. It looks like there’s quite a bit of money to be made in not getting along with your colleagues if you’re a Chief Executive. It’s good to know that our taxes are being well spent.

It’s not the only area in which Frater has been frittering away money. At the start of the month, by which time it is claimed he had already moved his furniture back to Telford, he was enjoying himself at a Nottingham City Council funded £52,000 beach party on the Cote d’Azur. Apparently he was wooing developers to invest in Nottingham at an international property show. It seems that we don’t have enough luxury flats in the city centre, making private profit for their millionaire owners whilst pushing affordable housing further into the periphery.

Frater has also come under fire for his commissioning of a play to improve public services. Rather than engaging in dialogue with Council employees, Frater thought that it would be better if actors presented the issues according a Council-approved script. This propaganda effort was to be directed at 3,500 Council workers and cost £387,000, more than £100 per person. Why the money couldn’t have been spent taking concrete measures to address the problems staff face was never addressed.”

Hmmm, you can read more HERE

So here at  Maison Forte De Wirral- Leaks we will not stringing up the bunting or  popping the Armand de Brignac open just yet.

Give Another Whistle

Can We Have Some More Please?

Yesterday we published “The DASS VISION.”  Under the spirit crushing corporate speak and spin it’s easy to miss detail. Eldritch our elderly butler alerted Lord And Lady Wirral-Leaks to the fact that true to form, out of every misfortune DASS management seek to turn it to their advantage. So instead of getting rid of the quite frankly crap managers, the proposal is to ask Councillors for yet more money for “Management.” Yup you couldn’t make it up, and yet again we haven’t.

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Check out Point 6.2.2

“Management capacity is strongly linked to the Departments ability to make the level of improvement required. Further discussion will be held with members regarding how additional investment in an improved management structure could contribute to improving policy practice and procedures, performance and business management processes. The Department would also benefit from a clearer focus on strategic commissioning. This would be used to inform members of changing need and aspirations, as well as plans to change the focus of provision to meet those needs”

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So it’s MBA’s all round ? And the gravy train rolls on.  Last time we looked these Management courses cost the tax payer around £ 37,000. Factor in that much of the work is also done in Council time (study days, days to attend college) and the economic cost is arguably far greater and for what exactly?? , Oh and you’ll find managers asking overworked Social Workers to give up part of their working days, and put their cases on hold, to help their managers with their course work.

eg/

Attachments: Interview Questions for Dissertation

Info following the request for social workers to a focus group

 


From: Tomlin, Peter R.
Sent: 15 November 2010 11:43
To: Woodcock, Maria A.; Burns, Mo; Alldis, Sarah L.; Nicholls, Karen V.
Subject: FW: Peter Tomlin’s dissertation focus group.

 

Hi all

 

I should have contacted you before Sheena sent the e mail. This replaces the previous request for managers to attend – I’ve consulted with my course tutor and agreed that a discussion by practitioners over the issues raised by the questions (see attached) is a better way of verifying the evidence through a focus group. If your team members can help at all I’d be very grateful. Each session will not last more than an hour.

 

Once we have availability Sheena will organize the venue

 

Thanks

 

Peter

 

 


From: Young, Sheena P.
Sent: 15 November 2010 11:25
To: Woodcock, Maria A.; Burns, Mo; Alldis, Sarah L.; Nicholls, Karen V.
Cc: Tomlin, Peter R.
Subject: Peter Tomlin’s dissertation focus group.

 

Hi All

 

Peter has asked if you could please arrange for four social workers to attend his dissertation focus groups to be held on any two of the dates below (two SW’s for each day).

 

Friday 19th Nov.              PM

Monday 22nd Nov.           AM

Tues 23rd Nov.                AM

 

 

Sheena Young

Secretary 

Access and Assessment

Department of Adult Social Services

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DASS - Key Priorities

You can have a look at the usual depressing blather about “The Vision” for the Department of Adult Social Services (DASS) for the next 24 months. HERE

After #DELAYGATE point 6.1 -  Adult Social Care Outcomes Framework is perhaps not the most sensitively worded goal.

Delay and reduce the need for care and support.”

As Steve Foulkes steps down as Labour leader we ask….

…what actual f**king planet is the incoming Labour leader on?

How Things Work - Hypocrisy & The Senior Officers “Network”

We are “intrigued” to discover that Wirral Council’s own Rick O’Brien (RO’B) is the End of Life Care Lead for the Association of Directors of Adult Social Services .
 
 So one-time heir apparent Rick O’Brien (Head of Wirral Social Services Branch Access & Assessment and who apparently until VERY recently was apparently openly touting for consultancy offers* on the Linked in Social Networking site) was seemingly hand-picked to be the Association of Adult Social Services (ADASS) to be  End of Life Care Lead






Yes let us repeat that, the End of Life Care Lead.
The same Rick O’Brien who apparently thought up the 4 week delay in commissioning services as shown HERE. This would be the 4 week delay that they claimed didn’t exist, the four week delay that has been described as “illegal,” the very same four week delay in which there was no risk or impact assessment(see here) on how this effected the elderly or vulnerable and the four week delay Wirral Leader Councillor Jeff Green described on his own blog asyet more evidence of a department that was in disarray and a prime example of why we are appointing an ‘independent ombudsman’ to investigate concerns raised around Council practices, particularly in the Department for Adult Social Services” For residents, this will have meant care that could have been provided quickly, wasn’t.” This is also the four week delay that  has caused such public outrage which can be seen by the Wirral Globe comments HERE ,
Meanwhile we also came across an illuminating NHS document
where Rick O’Brien actually writes the  foreword and states:
  
Support for people at the end of their lives has great significance in social care. Domiciliary care and residential home staff often play unique and vital roles working alongside people and their families - sometimes over extended periods of uncertainty and decline. Providing this support in the right way, with an emphasis on dignity in care, can have a positive effect.

Social care staff who arrange support services also have a critical role to play.
Our value base, with its strong emphasis on empathy, respect and allowing people to make informed choices, is vital to achieving better end of life care. Mutually supportive working between health and social care is another key ingredient. Training can have a significant impact on both staff confidence and service standards. The Association of Directors of Adult Social Services welcomes this report, the innovative initiatives it promotes and the opportunity it provides.

- Rick O’Brien, End of Life care lead, Association of Directors of Adult Social Services
 
Such fine sounding  words…….  
 
Dignity? Empathy? Respect? Informed Choices? Service Standards?Innovative Initiatives? - perhaps Mr.O’Brien can please tell us where did they figure in the thinking that went behind the 4 week delay in commissioning services?.
 
How did  O’Brien  reconcile these laudable sentiments with  Wirral Council’s “VALUE BASE”  - which is there for all to see at that fateful  “Budget Meeting” held on 23rd October 2008 and which was chaired by O’Brien himself and attended by his faithful “gatekeepers”?.
 
We wonder if the 4 week delay in commissioning care was cited as a model of good practice at a “Policy Session” attended by O’Brien  as a ” main participant “  which was held on 4 November 2010 to discuss - wait for this- Supporting people to Live and Die Well : social care at the end of life
-NO his Lord and Ladyship are NOT making this up -
check  this out if you don’t believe us: 
 
As you can see chairing this event in his role as a Trustee of the National Council for Palliative Care is none other than the  Mayors special friend and former Wirral Social Services Director…….. Mr.Kevin “ Windy” Miller - ……………………which is why Lord and Lady Wirralleaks are once again “intrigued”!.

“Hypocrisy can afford to be magnificent in its promises, for never intending to go beyond promise, it costs nothing.
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NB *Councils Conflict Of Interest Guide states

Paragraph 71

“Officers above Scale 6 (now above SCP29) shall devote their whole-time service to the work of their Council and shall not engage in any other business or take up any other additional appointment without the express consent of the Council. “

“Is There Anybody There ?”

Wirrals Not So Hot Line

Why not publicly an announce setting up a hot line (see HERE)  and then not answer it ?  In most places this would be madness, but in Wirral Council, it’s the norm.

Yet More Piss Poor “Corporate Governance” Wirral Council Style..

From the Wirral Globe

“ASTONISHING parallels have emerged between a highly critical investigation into Wirral Council’s inadequate ethics and governance in 2005 and an equally damaging inquiry conducted six years later.

A review by local government watchdog the Audit Commission published in August of 2005 found Wirral guilty of alarming errors at the most senior level as it sought to transfer its highways administration centre from Bebington to the Cheshire Lines building in Birkenhead”

Here’s the Audit Commission Report (CLICK)

We think his comment on the Wirral Globe web site sums it up best ;)

“I bet they’re Green around the gills in Canning Street.

PS. The “new chief executive Jim Wilkie” was formerly the “deputy chief executive” mentioned in this report, wasn’t he?

The highways director is STILL the highways boss.

The finance boss is STILL the finance boss.

No doubt they will all come rushing forward waving their £100k salary cheques insisting they’re the right men to investigate themselves, in a statement issued by the furious Sultaness of Spin.

And on and on - and on - we go.”


We are imagining an apoplectic Frank Field Mp running toward Town hall rather like Bishop Brennan from Father Ted :)

Wirral in Private Eye Rotten Boroughs Yet Again.

It would appear Wirral Council are trying to break some sort of a record for appearances in Private Eye’s Rotten Boroughs section. Lord and Lady Wirral-Leaks are huge fans of the Eye, and admire they way it cuts through the spin and bluster to tell it exactly like it is. This week it mentions the 4 week delay aka DELAYGATE, plus some disturbing tales of care providers without contracts on the Wirral run by ex-CID officers. We are of course sure that such a link would never compromise the integrity or veracity of any potential Police investigation. The Eye also quotes the suspected amount of money paid to two employees, lets call them Nora Doone and Pike Growler, totals which FOI requests have thus far failed to reveal  (see HERE)

There is also a brief mention in Social Work bible “Community Care” with regard to “#DELAYGATE”  HERE

Mind you rumour has it that Community Care is on board with Wirral’s Department Of Adult Social Services (DASS) to assist in improving it’s public image, although the feeling is that even Harry Potter’s magical powers would be put to the test in trying to spin DASS in positive light.

This may explain Community Care’s recent “soft focus” interview with new Director Graham Hodkinson, whose grip on the situation could be summed up when he incongruously stated that [within the Department] “morale is good.“  Sorry, but saying it doesn’t make it so Graham old fruit.

We suggest he reads the comments on the Wirral Globe website for a truer picture of what’s really going on in DASS. There he will discover horrific tales of institutionalised bullying were former staff talk of pressure, intimidation and being forbidden to mention the 4 week delay and ultimately being forced out of their jobs. Or perhaps he might like to peruse the emails we have received - which are numerous and shocking - Here is a quote from just one of those emails.

To be honest I don’t think I have ever worked in a more bullying environment.  I have met bullies in work in other places, but never a culture of nastiness and threat from management at every turn.

I can only presume they must be desperately worried and are doing everything they can to shift the blame for a failing organisation onto newly recruited, overworked and inadequately trained staff -
I truly find it depressing that human beings can act like this - remember they are planning all their actions, these are not impulsive actions!

Wirral Set Up Delaygate Hotline.

So the 4 week care delay that didn’t actually happen, did happen!

Wirral Council have set up a “hotline” in response to DELAYGATE which opened today and will be available until Friday, April 13.

The number to call is 0151 606 2641.

Complaints can also be registered by emailing leader@wirral.gov.uk or in writing to the Customer Resolution and Information Team, Hamilton Building, Conway Street, Birkenhead, CH41 4FD.

Other questions people may like to ask is,

Why was there a delay especially when the Fair Access to care legislation states “Councils should provide services promptly once they have agreed to do so.”

Who decided on this policy, Elected members ? Or Senior Officers ? 

Why are these people still in post and why was this unofficial policy covered up for so long? 

Who are the specialist team of officers independent of Wirral Council.?